Privacy Policy

BACKGROUND:

LSA Retail Telscombe Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.naturesfresh.com (“Nature's Fresh Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

2. Information About Us

Our Nature's Fresh Site (www.naturesfresh.com) is owned and operated by LSA Retail Telscombe Ltd , a limited company registered in England under company number 10465246, whose registered address is 95 St Dunstan Hill, Cheam, Surrey SM1 2LW and whose main trading address is 11-15 Market Place, Bexleyheath DA6 7DZ for Nature's Fresh supermarket store.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Nature's Fresh Site. Our Nature's Fresh Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are Your Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

• The right to be informed about Our collection and use of your personal data.
• The right to access the personal data we hold about you. Clause 13 will tell you how to do this.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability and rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Clause 15.

6. What Data Do We Collect and How?

Depending upon your use of Our Nature's Fresh Site, we may collect and hold some or all of the personal and/or non-personal data set out below. We do not collect any sensitive personal data such as data relating to children and/or criminal convictions and/or offences.Identity Information such as full name, title, date of birth and gender:

• Identity and Contact Information such as full name, postal address, email address and telephone numbers.
• Business Information such as business name, job tittle and profession.
• Payment Information such as card details, card holder’s details and bank account.
• Profile and Technical Information such as preferences, interest, IP address, browser type and operating system.

7. How Do We Use Your Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following items describes how we may use your personal data:

• Registering you on Our Nature's Fresh Site.
• Providing and managing your account and access to Our Nature's Fresh Site.
• Supplying Our products and/or services to you.
• Managing payments for Our products and/or services.
• Communicating with you and supplying you with information by email, post and/or by other medium that you have opted-in-to (you may opt-out at any time).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services.

8. How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept until you ask us to delete your personal information through our contact details as set out in Clause 15.

9. How and Where Do We Store or Transfer Your Personal Data?

We store your personal data including non-personal data within the UK, meaning it is fully protected under Data Protection Legislation. The security of your personal data is essential to us, and we limit access to those employees, agents, or contractors with a legitimate need to know.

10. Do We Share My Personal Data?

We will not sell, rent, lease or disclose your personal data with any third parties subject to limited exceptions such as sharing with government authorities, suppliers, or companies within our group to provide services to you. Payment details are shared with fraud management and bank services to process payments and prevent fraud.

11. How Can You Control Your Personal Data?

In addition to your rights under the Data Protection Legislation, you may be given options to restrict our use of your personal data. We aim to give you controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us).

12. Can You Withhold Information?

You may access Our Nature's Fresh Site without providing any personal data at all. However, to use all features, functions and/or make orders available on Our Nature's Fresh Site you may be required to submit or allow for the collection of certain data.

13. How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Clause 15.

14. How Do You Use Cookies?

Our Nature's Fresh Site may place and access certain Cookies on your computer or device as set out in Our Cookie Policy.