Acceptable Usage Policy

By Using Our Nature's Fresh Site You Accept The Terms of this Policy

Please read this Acceptable Usage Policy carefully and ensure that you understand it before using Our Nature's Fresh Site. Our Acceptable Usage Policy sets out standards that apply to your use of this website, www.naturesfresh.com (“Nature's Fresh Site”) when communicating via Our Nature's Fresh Site, uploading User Content, or otherwise interacting with it. It is recommended that you print a copy of this Policy for your future reference.

Your agreement to comply with this Policy is indicated by your use of Our Nature's Fresh Site. If you do not agree to this Policy, you must stop using Our Nature's Fresh Site immediately.

Our Website Terms of Use, available at www.naturesfresh.com will also apply to your use of Our Nature's Fresh Site.

1. Definitions and Interpretation

In this Policy, unless the context otherwise requires, the following expressions have the following meanings:

2. Information About Us

Our Nature's Fresh Site, www.naturesfresh.com, is owned and operated by LSA Retail Telscombe Ltd, a limited company registered in England under 10465246, whose registered address is 95 St Dunstan Hill, Cheam, Surrey SM1 2LW and whose main trading address is 11-15 Market Place, Bexleyheath DA6 7DZ for Nature's Fresh supermarket store.

3. How to Contact Us

To contact Us, please email Us at cs@naturesfresh.com or telephone Us on 0208 303 3261.

4. Changes to this Policy

We may alter the terms of this Policy at any time. As explained above, your use of Our Nature's Fresh Site constitutes your acceptance of this Policy. Consequently, any changes made to this Policy will apply to your use of Our Nature's Fresh Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Nature's Fresh Site.

If any part of the current version of this Policy conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

5. Acceptable Usage of Our Nature's Fresh Site

You may only use Our Nature's Fresh Site in a lawful manner:

• You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
• You must not use Our Nature's Fresh Site in any way, or for any purpose, that is unlawful or fraudulent;
• You must not use Our Nature's Fresh Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;
• You must not use Our Nature's Fresh Site to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);
• You must not use Our Nature's Fresh Site to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass another person;
• You must not use Our Nature's Fresh Site to harm or attempt to harm minors in any manner; and
• You must not use Our Nature's Fresh Site, submit User Content, or communicate in any way using Our Nature's Fresh Site that does not comply with the content standards set out below in Clause 7.

6. Interactive Services

We may provide any kind of interactive service through Our Nature's Fresh Site such as online chat by our customer service agent to provide instant assistance. Such interactive services may be partially automated and/or carried out by our customer service agents (people).

We use reasonable efforts to carry out risk assessments for any interactive services that We may offer in order to determine the risks posed to Users from third parties and, on the basis of those risk assessments, decide whether to implement moderation and, if so, what kind.

Notwithstanding the above, We are under no obligation to monitor, moderate, or in any other manner oversee any interactive services provided on Our Nature's Fresh Site. We hereby exclude any and all liability for any loss or damage arising out of the use of such interactive services by a User who breaches the content standards set out below in Clause 7, whether We monitor the interactive service or not.

7. Content Standards

When communicating via Our Nature's Fresh Site, uploading User Content, or otherwise interacting with Our Nature's Fresh Site, you must not submit, communicate, or otherwise do anything that:

• is sexually explicit or in any way sexualises minors;
• is obscene, deliberately offensive, hateful, or otherwise inflammatory;
• promotes violence, terrorism, or any form of unlawful activity;
• is defamatory, bullying, insulting, intimidating, or humiliates another person;
• discriminates against any person, group, or class of persons (race, nationality, gender, age, etc.);
• is intended or otherwise likely to threaten, harass, annoy, alarm, or embarrass another person;
• is calculated or otherwise likely to deceive or misleadingly impersonates any person;
• infringes (or threatens to infringe) another person’s right to privacy or intellectual property rights;
• implies any form of affiliation with Us or any other party where there is none.

When communicating via Our Nature's Fresh Site, you must ensure that your communication or submission is truthful, accurate, states only genuinely held opinions, and complies fully with all applicable laws.

8. Breaches of this Policy

If you fail to comply with the provisions of this Policy, We may take action including:

• Suspend or terminate your right to use Our Nature's Fresh Site;
• Remove your communication or User Content, either temporarily or permanently;
• Issue written warnings or take legal proceedings for reimbursement of costs;
• Disclose information to law enforcement authorities as required or as We deem necessary.

We hereby exclude any and all liability arising out of any actions that We may take in response to your breach.